Posted on : 07-31-2009 | By : Andy | In : random
Tags: customer service, hp
It’s easy to find horror stories on Customer Service issues all over the internet–I had just a great experience with the HP Home and Home Office Store that I felt almost obligated to share it with the world (or, the small percentage of people that read this blog).
To make a long story short, I placed an order for some ink after reviewing some information that was a bit misleading. After discovering that the “Custom” ink cartridges actually contained less ink than the normal cartridges, I contacted HP to return the item.
On the first phone call, the lady (whoever you are, Sandy, thanks!) actually listened to my situation, noted it in my account, and agreed to process a return. Here’s where it gets amazing though: she processed a refund right there, and told me I didn’t have to return the item! She called it a token of their appreciation of me as a customer. All I can say is, I appreciate them as an above-and-beyond sort of company.
Since I will likely never purchase another (overpriced) Apple laptop computer, HP may have just won themselves my future purchases. Certainly, I will continue to shop their store, and recommend it to anyone who will listen! So, here it is: I heartily recommend the HP Online Store, http://www.shopping.hp.com/
HP Customer Service: 6 stars out of 5